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I can't choose the Sims character on Warzone

I recently purchased the ninja skin for Sims on Warzone. I was able to use Sims with the skin I purchased until I switched to use a different a character. Now, when I try to use Sims (on PS4) it skips past him to the next available character. Has anyone had this issue before? If so, how did you fix it?
I tried emailing Activision about the issue and never got a response. Does anyone know who I should contact to resolve this issue?
Thanks in advance for any and all replies. Peace.
 


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